Nicola Austin
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Registered since

Mar 12, 2021

Soundlink Revolve II issues with linking to Sony PS-LX310BT bluetooth turntable stereo

Bose product name

Soundlink Revolve II

Country

UK

Firmware Version

(1.0.7, 4.8.1, 1.7.0, etc.)

App Version

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

Sony PS-LX310BT bluetooth turntable stereo

Detailed description of the issue and steps to reproduce

I purchased the Bose speaker and the Sony turntable for my husband's birthday. Both individually are working well, but when we try to connect the turntable to the speaker, the volume is static at very quiet. We can't turn the volume up or down, the speaker buttons don't respond, we can't do it on the app either. We updated the firmware on the speaker to the latest version but still no joy.

Where do you run into the issue?

 

When did you start to experience the issue? Did it work correctly previously?

Both items were unboxed last Saturday. We've been able to play other sources through the speaker at a loud volume, but not the stereo,

Any troubleshooting steps you took

Updating the firmware to the latest version and trying the speaker on a different source