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Nov 16, 2019

[Soundlink Revolve] Unable to play audio from USB

Hi,

 

Playing audio using the micro USB port as stated in this guide does not work as illustrated. I do not hear anything coming out from my speaker, I don't even think my PC recognizes it. I have made sure that it's unmuted and in fact connected.

 

Please advise, thanks.

 

 

1 REPLY 1
Moderator

Re: [Soundlink Revolve] Unable to play audio from USB

Hello joeyrandoms, 

 

Thanks for reaching out to the community. I am sorry to hear that you are experiencing issues with connecting your SounfLink Revolve to your computer. 

 

So that I can provide you with the most accurate information, can you please inform us on what computer model you are connecting your Revolve to via USB?

 

I would also ensure that your Revolve is up to date with the latest Firmware. This can be done via a computer using a USB and visiting our firmware update website btu.bose.com by doing this, it will also confirm if your computer is recognising your Revolve is connected. 

 

Do let us know how you get on, we'd love to get this resolved for you. 

 

Kind regards,

Tegan M - Community Support 

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