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Nov 3, 2019

Soundlink color 2 will not turn on after multiple resets

I have a soundlink color 2.  It will not charge.  I have done with resets multiple times.  The speaker talks and the Bluetooth light blinks about 4 times and then all the lights blink and then nothing.  I am not sure what to do at this point.


Re: Soundlink color 2 will not turn on after multiple resets

Hi Bean02, 


Thanks for reaching out to the community. I am sorry to hear that you are experiencing a power issue with your SoundLink Color II Speaker. 


Can you confirm that you have performed your reset by the following instruction: 

  • Power on your product
  • Press and hold the Power button for 10 seconds until the Bluetooth® light blinks blue and a voice prompt instructs you to select a language.

 I would like to just ensure that this was performed correctly. 


When you attempt to charge your speaker, can you inform us of what the LED states on your speaker? Is it a particular color?


Please let us know, we would love to get this resolved for you. 


Kind regards, 

Tegan M - Community Support 

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