Soundlink micro trouble

[Larrytown]

Used this new micro speaker sparingly for about a month. Never ran it down to below 20% or so. In fact the battery seemed to hold a high percentage longer than normal. All good though...- then I try to use it and it is DEAD. No lights or sounds when power button is pressed. When plugged in, the 1st 3rd & 5th lights display for seven seconds and the nothing! Tried ship mode, and other common solutions. No dice. NOT HAPPY!

[Tegan_M]

Hi Larrytown,

Welcome to the community, thanks for reaching out. I am sorry that you have ran into some unexpected battery issues with your SoundLink Micro. 

This LED indication would state that there is a charging error with your speaker. 

Have you tried using an alternate charging cable with your speaker?

Following this, check for any available firmware updates. This can be done via a computer using a USB and visiting our firmware update website btu.bose.com, which will provide you with full instructions.

Do let us know how you get on. 

Kind regards,

Tegan M - Community Support

[unovelousa]

My 2 y.o. SoundLink Micro has exactly the same condition.  It stopped working while using.

As the previous message mentioned, 3 LEDs turn on during the resetting process (while holding the Multi-function button).  I followed the troubleshooting process, but the speaker still does not respond.

I also tried the firmware update, yet it does not even recognize the connected speaker, either....

What would be the next step?!

I really appreciate any assistance!

[Larrytown]

I had better luck with the upgrade at the link provided by Tegan. The first two times I tried the process, the computer 'lost connection' with the device before completion,  but the third time completed the process and it DID work and the Micro returned to full function. I have used it three times, I think since its resurrection and no problems. Note: I used a different cable than the one that came with the speaker to connect to the computer. Dunno if that made any difference.  

[Tegan_M]

Hello unovelousa, 

Thanks for reaching out, I am very sorry that you are also experiencing issues with the battery of your SoundLink Micro. 

Have you tried using an alternative charging cable?

I would also suggest trying to charge via a different power outlet. 

Do let us know if this shows any sign of improvements. 

Kind regards,

Tegan M 

[unovelousa]

Finally!!  I had a chance to use another PC to update the firmware.  AND, it worked!!

Now, the speaker is working again.

Thank you for your feeds!!  😉