Soundlink revolve volume controls not working

[Subhrajit Samanta]

Bose volume buttons not working on Bose Revolve speakers. Bought the product some years ago tried everything that Bose suggests. No solution yet. Had the problem since 2017. Now before I return it just asking the community what is up with the solution man??

[Vicky_W]

Hello Subhrajit Samanta, 

Thanks for reaching out and welcome to the Bose Community Forums. 

I am sorry that you are having this issue, I would love to help. When you say that you have tried all of the steps Bose suggests, have you tried: 

• Check for and install any available product updates. Visit http://btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements.
• Perform a product reset. To do this unplug the speaker from power, then turn it on using battery power and then press and hold the Multi-function (•○•) button for 10 seconds until the product lights glow, then release the button.

If so, I would love to know if you are able to control the volume via the Bose Connect app? Also, do all other buttons on the speaker work? 

I look forward to your reply. 

Kind Regards, 

Vicky W - Community Support 

[DaleLips]

I have a brand new Soundlink. The volume controls on the speaker do not work. I tried the reset as described in the answer above, no change. I am using bluetooth transmitter on a talking book player for the blind. The volume controls on my other Bose Bluetooth speaker do work with this talking book player. What should I do? Return the product?