epty
Participant
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Registered since

Jul 19, 2021

portable smart speaker stop playing music

 

Bose product name: bose smart portable speaker

 

Country: Panama

 

Firmware Version

8.016.4+e3ca018

App Version

4.5.4

What devices were you using that were affected and what version are they on

iPhone XS version 14.6

Detailed description of the issue and steps to reproduce

speaker stop playing music even when is still connected to the wifi. I have realized that the only way to start playing music again is to disconnect the wifi of the phone and reconnect to wifi again

Where do you run into the issue?

 

When did you start to experience the issue? Did it work correctly previously?

since it was bought

 

Any troubleshooting steps you took

 

 

1 REPLY 1
Tegan_M
Moderator

Re: portable smart speaker stop playing music

Hello,

 

Thanks for reaching out, sorry to hear that you are having some issues in playing music with your Portable Smart Speaker.

 

We'd like to get some further details as to what is happening here, can you answer the below questions;

- Are you playing music through the Bose Music app? If so, what station/stations are you using?

- Does the audio cut off at the same time passing?

- Is the audio intermittent or does it completely stop playing?

 

Do let us know so we can provide you with some troubleshooting.

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