As this is a peer to peer, support-based community. We are unable to assist with this. If you give us a call, our customer support team will be able to assist. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
Have a good day and I hope you enjoy your new speaker.