margaretC
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Jun 22, 2020

soundlink revolve speaker won't connect with my laptop

I am not tech savie!! I have enabled blue tooth on my laptop and it is saying "paired" with my new soundlink revolve speaker. However the speaker says "ready to connect". I have erased the link on my laptop and started again, but with the same result.  How do I connect the speaker to my laptop?

 

 

6 REPLIES 6
Sam_F
Moderator

Re: soundlink revolve speaker won't connect with my laptop

Hey @margaretC,

 

I hope you're excited to use your SoundLink Revolve speaker! It seems that you're almost there with getting it connected.

 

What I'd recommend doing first is to clear the pairing list of the speaker, by pressing and holding the Bluetooth button for ten seconds, until you hear “Bluetooth device list cleared”. 

 

Afterward, go into the Bluetooth settings on your laptop, and connect to the Revolve speaker. You should hear a tone from the speaker once it makes the connection, and your laptop will state "connected". From there, if you play audio on your laptop, you should hear this through the speaker.

 

Alternatively, if you'd like to pair to the Bose Connect App, press and hold the Bluetooth button on the speaker for about three seconds, to hear "ready to pair". Then, on the app swipe to connect and it'll connect your phone to the speaker.

 

I hope this helps - let me know how you get on.

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gmartin@jofson.com
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Sep 7, 2020

Re: soundlink revolve speaker won't connect with my laptop

Hi

I have a similar problem. My speaker says it is ready to connect, and my laptop is showing the Revolve soundlink as an available bluetooth device. When I click on the Revolve Soundlink icon an error message appears saying:

"Adding this device failed because of an authentication error

This might be due to the use of an incorrect pairing code

Try again adding the correct pairing code for the device"

 

How do I find a pairing code?

 

Thanks

Charlotte_G
Moderator

Re: soundlink revolve speaker won't connect with my laptop

Hey gmartin, thanks for joining the conversation.

 

I am sorry that you're having trouble connecting your SoundLink Revolve to your laptop. 

 

Could you please try entering 0000 as the pairing code!

 

Let us know if this works for you.

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Lobsang
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Nov 22, 2020

Re: soundlink headphones won't connect with my laptop

Hi my bose soundlink 2 headphones aren't playing any sound for my laptop. They connect but don't seem to be registering under the sound output options and in the headphones it says 'ready to pair' although the laptop says they're paired. does anyone know how to get my headphones playing sound? thanks.

Tegan_M
Moderator

Re: soundlink headphones won't connect with my laptop

Hi Lobsang,

 

Very sorry that you are having difficulty connecting your headphones to your computer.

 

Can you let us know what model computer you own?

 

Have you tried any troubleshooting at all? If so, please let us know the steps you have performed so we do not re-advise you.

 

 

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joelirwin
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Jun 15, 2018

Re: soundlink headphones won't connect with my laptop

@LobsangI just responded to this and make some recommendations in the 'around & on ear" community.