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I have the Sound link mini 1. I tried resetting both the speaker and the computer but the computer won't stay connected even though it shows that it recognizes the mini.
Oct 18, 2017
Thank you for your post and welcome to the Bose Community.
I'm sorry to hear about this connection issue with your SoundLink Mini since updating to Mac OS X Catalina.
I would recommend clearing the pairing list on the speaker by holding the Bluetooth button for 10 seconds until you hear a tone. Then, delete the SoundLink Mini from your Bluetooth device list on your Mac device. Now try to re-establish the pairing and test the stability of the connection.
Do you have any pairing problems with other devices?
I look forward to hearing back from you.
Charlotte G - Community Support
Thanks for your reply.
I actually cleared the device pairing list at least 3 times on the speaker as well as clearing the speaker off of listed bluetooth devices on my computer. When that didn't solve the problem I also tried shutting down my computer and repeating the device clearing on the speaker. None of those measures solved the problem.
I haven't had any problems with pairing other devices.
Thanks for getting back to me.
I am sorry that you are still unable to connect. Can I please confirm, when you state you have not had any issues with pairing other products. Is this when pairing other products to the computer or pairing the speaker with other phones/tablets?
I look forward to your reply.
I've paired the Bose speaker successfully to my iPhone and it works fine. My computer is able to pair with other devices (my HP printer) through bluetooth so it appears that the problem is just with the speaker.
Connections with devices such as your printer use different Bluetooth profiles, therefore, it is not comparable to connecting speakers.
Do you have any problems when connected through AUX?
The AUX connector on the SoundLink Mini II is auto-sensing. Once something is connected to the speaker via AUX, the AUX LED will glow.
Jeff G - Community Support
Jan 6, 2020
i'm having the same problem. i tried reseting both the speaker and computer and pairing them again. but no sound is coming from the speaker (tho it appears to be connected. at least for a couple fo minutes). i would like to solve this issue without relying on aux.