JohnH123
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Registered since

Jan 16, 2021

when paired other audio randomly fails

When I pair the Bose SoundLink Color II with a Windows 10 machine the Bose speaker works fine, but other speakers, while selectable, randomly do not give any sound at all.  Sometimes it works, but sometimes no sound at all, or sometimes, even when the other speaker is selected the sound still is going to the Bose speaker.  This is usually after the computer is connected to our TV and we want to use the TV sound.  This is very annoying and only happens when the Bose speaker is paired, if we unpair everything works fine.  Usually the only solution is one or two reboots, sometimes I HAVE to unpair to get sound out to the TV.  I have updated the Bose firmware recently (about a week ago).

 

Bose product name

Soundlink Color II

Country

US

Firmware Version

3.0.5 (Bose Updater says it is up to date)

App Version

N/A

What devices were you using that were affected and what version are they on

Windows 10 Pro (updated regularly)

Detailed description of the issue and steps to reproduce

See above

Where do you run into the issue?

When connecting to our TV

When did you start to experience the issue? Did it work correctly previously?

Only when the Bose is paired (Bluetooth) to the computer

Any troubleshooting steps you took

Lots of searching, this community, updating all software and firmware.