Bose EX-1280C looses connection with Ipad during periods of inactivity

[con.andrews]

I have a small installation in a pub that includes an EX-1280C passing audio via Dante to a Yamaha XMV8280D amplifier. Control of the processor is via a single ipad running control space remote that connects via the hotel's wifi network

Every morning when the manager comes to open, there is no communication between the Ipad and DSP and only a complete power cycle of the DSP returns things to normal. This also occurs when the Ipad is left idle for prolonged periods (a couple of hours or so). Needless to say this is not a permanent solution, and one that he has lived with for close to 12 months (if not more)

There is a HP smart switch between the DSP and the WAP. The DSP was set up originally with a static IP, the IPad DHCP. In attempt to try and fix this, last week the hotel's IT service provider reserved a static IP address for the Ipad (albeit on a completely different subnet), but when I spoke to the manager this morning, the issue is still present.

DSP: EX-1280C

CSD: v5.4

CSR: v?? (will need to check next visit)

Country: Australia

[con.andrews]

Bump.....

[ChrisJ-at-Bose]

Many apologies for the delay. 

This issue is difficult to diagnose, but I have a few questions first:

-When this occurs, is the EX-1280C displaying the correct IP information on the front panel, prior to manual reboot? (including proper gateway)

-Are we certain both devices have been tested on static IPs together? Has this occurred when BOTH are on DHCP?

-Is the full system shut down each night? (including network switch)

-If you have not done so yet, can another device be tested on site to validate this? 

Please feel free to email us at prosupport@bose.com as well.

Thank you,

ChrisJ-at-Bose

[con.andrews]

Hi Chris

apology for the delay in responding - I had kind of given up hope!

- Yes, the IP info is correct prior to manual reboot

- Both devices have been tested with both set to DHCP, and then both set to Static, although the original arrangement was DSP (Static), and Ipad (DHCP)

- Only the DSP is power cycled each night.

- I have not tried another DSP. I'd need to call on Bose Aust to loan me a unit to try this out.

Con

[ChrisJ-at-Bose]

Hi Con,

I'm sorry for the continued trouble here. 

What I meant was to try another mobile device or tablet with ControlSpace Remote. 

If the processor continues to lose it's network connection on its own, and is not discoverable in ControlSpace Designer's Hardware Manager when this is happening (direct LAN connection to PC), it should be replaced at this point.

If this is not the case, try updating ControlSpace Designer to 5.8.2 (and update firmware) as well as ControlSpace Remote Builder to 2.9, and then re-upload the remote design to the iPad.

Thank you,,

ChrisJ-at-Bose