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Jan 9, 2019

CSR Client on a remote controlled Windows PC

Hello

I've got 2 issues in an enterprise where there are several users who remotely connect to a Windows computer who has the CSR Client software running.
(It's the enterprises protocol to do it this way, so I can't put the CSR software on each computer)

I've tested this in August with version 2.2, that worked all very well.
In december I got to update and modify the design and CSR file and I decided to program it on version 2.4.

I now face 2 problems: 

1. The droplist parameter selector doesn't work anymore
  (I've got a panel on which I need 2 droplists, 1 for a radio selection, which exists of 7 parameter sets, 1 for two volume parameter sets)
2. Every user logs in on the computer with their own username and password, and I've got to upload the CSR file to each user before they can use the client software. In version 2.2 I haven't encountered this...

Is it a solution to use the client software v2.2 when I've made the design in v2.4?

7 REPLIES 7
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Oct 27, 2017

Re: CSR Client on a remote controlled Windows PC

Hello Halewijn,

Thank you for contacting us on your issues.

1. This is a known issue. see this LINK for possible work around.

2. As far as I know, nothing has changed with the public file location:
C:\Users\Public\Documents\ControlSpace Remote\Archive
But I will verify this.

You should be able to go back to v2.2 as long as you haven't used newly supported features implemented between v2.2 and v2.4.

BR
Arno

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Re: CSR Client on a remote controlled Windows PC

Hello Arno

thank you for your answer. I'll try the workaround for now.

For the public file locations, I've found out that there's also cache loaded in this location:

C:\Users\[Username]\AppData\Local\CSRClient\Cache\QMLCache\

Because I couldn't log on the computer with every username, I've used an administrator account to change the cache for each user in this file location,
after which the design worked for every user.

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Oct 27, 2017

Re: CSR Client on a remote controlled Windows PC

Hello Halewijn,

Thank you for the update and that it is solved for you customer.

BR
Arno

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Re: CSR Client on a remote controlled Windows PC

Hello Arno

Can I ask you a small question, not really related to the topic here, but it's concerning the same CSR design?

On the classes I took for the CSR Builder, they told me not to use more than 9 controls on 1 panel. Is this still the case, or is it already possible to use more than 9 controls? Is there still a limit of number of controls on 1 page?

On the design for my client here above, I'm also getting to the limit of number of collections and number of panels. So if they ask me to add more zones, I will need to use 2 zones on 1 panel, which means that I need 6 faders and 6 mute buttons on 1 panel.

If necessary, I can send you the CSR file, but I rather do that in a PM.

BR

Halewijn

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Bose Employee
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Oct 27, 2017

Re: CSR Client on a remote controlled Windows PC

Hi Halewijn,

We are changing the SoIP communication, but I need to verify if which version this will be implemented and if it will solve your issue.

As soon as I know more, I will update this post.

BR
Arno

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Oct 27, 2017

Re: CSR Client on a remote controlled Windows PC

Hello Halewijn,

It is not implemented it the latest release, so I advise to put not to many controls on one canvas.

BR
Arno

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Oct 27, 2017

Re: CSR Client on a remote controlled Windows PC

Hello @Halewijn,

Can you test with CSD 5.7 and CSR 2.8?
As we now have implemented "Subscriptions" (see the new serial protocol) which reduces the amount of data send.

Thank you in advance.

BR
Arno