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Mar 12, 2020

MSA 12X dante input option grayed out

Dear Team,

We installed 2 dual stacks of MSA12X  on a site
And one of the MSA 12X installed on the site suddenly stopped working When we checked in CSD it shows analog as input and the Dante option seems grayed out Please refer to the screenshots. We updated the firmware, it is discovering on the dante controller but still, we can't change the input option.

Should I verify /check anything else?

Kindly help.
Varun Asokan

2 REPLIES 2
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Bose Employee
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Oct 27, 2017

Re: MSA 12X dante input option grayed out

Hello Varun,

Sorry that you are running into this issue.

Have you tried to swap the top and bottom MSA12X?
Can you provide me the serial numbers of the MSA12X and indicate which serial number has the issue?

BR
Arno

Bose Employee
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Oct 27, 2017

Re: MSA 12X dante input option grayed out

Hello Varun,

I understand you are already in contact with my colleague @Ronnel Barrozo on this issue?
Please work with him (although I hope you still are able to send me (or Ronnel) the serial numbers).

Thank you in advance.

BR
Arno