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Sep 18, 2017

An idea to make sounds customisable for the user - please post your comment for Bose to listen

I recently contacted the Bose Sleepbuds team with some suggestions,  it was told there are no plans to make any changes to the sounds as there is not enough feedback from users for them to include it in their update roadmap. I do find that difficult to believe, but will give Bose the benefit of the doubt as I know people may not be as vocal about it or make actual suggestions for improvements as they don’t think it will make a difference. From the interaction I have had with the Sleepbuds, I do genuinely get the feeling they will consider implementing our ideas if enough of us post and comment on ideas on this forum. 


My suggestions, as I realise uploading your own sounds is never going to be something they budge on, was to create a ‘Sleep Sounds Studio’ within the app. I have issues with all the current sounds as they mostly have elements (Bose call them ‘ingredients’) that audibly annoy me when I’m trying to sleep. The idea of the sound studio is that each sound would have an equaliser for its own components that would allow you to set how prominent each ‘ingredient’ is. Say a sound has 5 parts to it, each part would be separately adjustable until you had it just right for you (for Bose to deliver sounds and tell us “they’re fine as they are, we think we did a good job” (Bose didn’t say this, this is just how it feels) is disingenuous to their customers and almost reflects a lack of understanding on the issues people have with certain sounds when trying to sleep, yet we know they “get it” or we wouldn’t have this product at all, so I’m really hopeful they really will listen to us if we can all be vocal enough). Once the sound is right, and you’d need to use your own headphones to work on them for the equalising part, you would have the option to ‘export’ your personally equalised sound to a usable sleepbuds sound file (apparently the format is WAV, so can’t be that hard to create the file needed. To be clear, these are not your own sounds, but a personal adjustment on the sounds Bose provides. I think this is a perfect balance between customer experience and Bose maintaining control of the sounds available). All of this is done and saved in the app, at this point there is no issue with memory as the app has no size restrictions. 

 

To go a bit further with making the sleepbuds a more personal product, I also provided a secondary suggestion. The option to choose the size and length of sleep sounds they have available. At the moment, we can upload around ten sounds, which I assume means the buds must have a maximum capacity of around 3 minutes of sounds. We will all mostly only use one or two sounds, so the current restriction on forcing us to have ten sounds uploaded before we can delete seems an odd one. If we could clear the buds out of all sounds, my suggestion is we have the option to upload a long, medium or short sound loop instead of just the short option we have now. I’d much rather have one three minute sound I cannot hear repeat than ten short sounds, of which I only use two. The user then has the choice to use the product exactly as it is now, or to personalise it more with a range of personally curated sounds. This option would also have the same adjustments as my first suggestion, so we have the chance to have a single, three minute sound that works perfectly for the individual (or whatever the user chooses to do with the software). I made these suggestions as they are purely software changes, nothing in my suggestions would compromise the hardware experience, testing or battery life and is within the realms of being easily implemented if Bose took the time to understand the customer experience is not as great as it could be if they worked with us to develop a perfect product. 

So again, Bose already have my ideas, liked them, but dismissed them without other users providing similar feedback. If you’re reading this, then please provide your feedback on my suggestions. I think they’re the only way we can get a product that we have personal control over, which I don’t think is much to ask after paying £230. I find it a lot of money to be told that these are the sounds and that’s it. I don’t want to find a sound that I can live with (making a compromise should never be part of the customer experience), I want to have the option to make the sound that works perfectly for me and for everyone else to have that option too.

 

I hope you like these ideas and really do hope we can get enough feedback in this thread to have the Sleepbuds team start to work with us all. 

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Mar 30, 2020

Re: An idea to make sounds customisable for the user - please post your comment for Bose to listen

Great idea! I would be happy if they just started with a simple pre-processor equalizer so I could compensate for the decline in my high frequency hearing.

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Mar 30, 2020

Re: An idea to make sounds customisable for the user - please post your comment for Bose to listen

I should have added that it could run in the app before the sounds were uploaded. I might be able to hear the birds tweeting in the rain forest 🙂