Sent my buds back as of Oct 9 following all their steps and procedures and not received anything yet. Called multiple times and received numerous excuses and false expectations. Now being told will be another two weeks. Little confidence I will actually get.
Like others very disappointed that these did not work out right as I would love to get a good nights sleep. Again respect their decision and applaud the ability to return. However if I can’t get a refund in 10 weeks now I am out the money and the product.
Anyone else having this issue? Any way to resolve? Still happy with Bose as I just bought the SoundTouch 20 and very happy with it. However very frustrated and tired of chasing down refund. Let me know if anyone can help. Thanks
Nov 1, 2017
Having the same issue. Sent them back in October. After numerous calls to their "customer support" I have yet to receive any refund in either a check or credit back to my credit card. [Removed by moderator] Very sad customer service.
Feb 12, 2020
No, I haven't received anything yet. I sent back my Bose Sleepbuds way back in October or November - in fact, I can't remember. I got an email from them saying my bank details were wrong. Yea - sure...
They were, in fact, correct so I called and gave the person in the Philipines another account number and BSB. I still have not received anything. It's going on SO LONG that I think they hope we will forget. In the meantime, I bet someone has sold my perfectly almost new condition Bose sleepbuds in their original box at a market in Asia somewhere. Come on Bose Corporation, your products are exemplary and I am sure you can do better than this.