Are Bose Considering a Recall for the faulty Sleepbuds.
My sleep buds are three months old and have worked properly for around 25 sleeps. For the last month I haven’t been able to connect sleep bud as common fault left bud not found. Other problems have been losing connection while sleeping and both buds have also on occasions have been awoken to piercing sounds. I brought them in Australia but have been in the Uk for past month. I have been a life long consumer of Bose and until now Bose products represented excellent quality. Expensive but good workmanship.
The 25 nights my sleepbuds worked I had a good sleep now I just use them as expensive ear plugs.
i have tried all recommend remedies and have felt like a beta tester for your company for a product that clearly wasn’t adequately tested.
i have rung your sleepbuds team as suggested initially they denied knowing any problems about the sleep buds not connecting or not being found. I explained I have been on the Bose forum and the woman immediately apologised and acknowledged their are problems with the sleep buds. I guess she was attempting to protect Boses reputation by denying there were any faults.
I explained all the steps I have taken to fix and even borrowed a pc over in the UK to update firmware nothing works. Several hours spent nothing works.
They told me I could return to authorised Bose dealer in Uk for an immediate replacement and that the dealers have been made aware of the direct replacement for the sleep buds due to the faults. All I needed was to return the buds along with proof of purchase.
I drove an hour to Banbury PC curry store who is an authorised dealer and basically told they didn’t honour oversea purchased goods under warranty.
I am now back to taking sleeping pills for nearly my whole trip. I am extremely disappointed that these buds are faulty and there is no way to factory reset or reverse to a previous update that worked.
Sleep is extremely important for me and I trusted Bose as being a quality brand.
It has ruined my trip a fair amount as I have been groggy from having to take tablets again.
i also have a 24 hour plane flight home where sleep will be tough. I will attempt to get a refund or replacement back home. No doubt I will have to wait several weeks for it to be processed by Bose. Your company brand is being damaged by this product the fact you have a dedicated team for Sleepbuds could indicate they are no good. Please pass my feedback onto Sleepbuds team.