Battery dies within 20 mins

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Silent Starter

Battery dies within 20 mins

Have you guys seen this issue befoe? Sleeping buds are fully charged (see attached pic 1), then they die within 20 mins (see attached pic 2). The left one disconnects first. If I put it back in the case and try reconnect, it will stay connected for 5 secs.  I think it's a battery hardware failure. Firmware version is 6.0.4.0 

 

Screenshot_20190202-210613.pngpic 1Screenshot_20190202-212113.pngpic 2

2 REPLIES
Silent Starter

Re: Battery dies within 20 mins

Update: I called Bose support and they will ship a replacement to me. They agreed that it sounds like a battery issue

Moderator

Re: Battery dies within 20 mins

Hi wefan,

 

Thanks for posting. That's great news! I am happy to hear you got your problem resolved.

 

Regards

 

Tony G - Community Support