Starting Tuesday, February 11th, 2020, a new update for the Bose Sleep App (2.4.1) is available through the Apple App Store and Google Play Store.
Official release notes
Bose Sleep App 2.4.1 - iOS and Android
Compatible OS versions
Android: 5.0 and up
iOS: 10.0 and later
Sep 19, 2018
Thank you for continuing to update the Sleep app.
My buds have been working okay but without the app, being kept current, they would not be working at all.
I dread the day when either the batteries finally die, or the app can no longer find the buds.
I hope that Bose is working on a Sleepbuds 2.0
Frankly, I'd buy another pair of Sleepbuds 1.0 right now.
Teething problems are to be expected with a product like this.
My experience has been positive overall.
Since updating to 2.4.1 the phone free mode option is greyed out.
I don't have any pending/incomplete sounds transfers.
Would really like to get it working!
Cheers for any help
I'd be happy to help you get phone free mode working again. Welcome to the community!
If you do not have any pending transfers or updates for the buds, then the first thing I would suggest we try is restarting your phone. If you close out of the Bose Sleep app, restart your phone, then re-open the app and test again you should be able to activate phone free mode.
If you are still unable to do so after restarting the phone, the next trick would be to uninstall the app and redownload it again. This will give us a fresh connection to your Sleepbuds and allow us to set them back up as if it was the first time the phone was connecting to them.
Let me know how you get on.