Nov 12, 2019
I have the same problem. Reading the msg above, it should be the ios 13.2.2 . So bose, update the app urgent. We cannot loose more time with the app restarting
Thank you for your updates on this.
We are going to flag this with the development team and will be private messaging a few of you to gain some more information about this.
Please check your inboxes for our messages so that we can get this resolved as quickly as possible.
I thank you for your patience and understanding.
Nov 19, 2019
I updated to ios 13.2.3 and the problem persists . The app keep crashing . It is not possible download musics . Bose, when the new app´s version will be released ?
Nov 24, 2019
Oct 31, 2019
Great, so I did indeed get a replacement pair that was manufactured very recently, unlike my previous pairs, so I'm delighted I do have he slightly improved battery. But like the OPs I can't load any sounds. The app crashes as soon as I go into the library, before I even try and select anything.
Checked to see if charger needed updating - nope
Deleted and reinstalled app
Reset charging case
I'm running iOS 13.2.3 which I updated to between sending off my old buds and receiving the replacements.
I'm sure it is an iOS compatibility issue - someone said they weren't having issues on Android.
So, where are we up to on resolving this please? Could BOSE step in an give us an update? I've been two weeks without the buds, which were failing for a while before I sent them back, the new ones came an hour ago and I'm still not going to be able to use them - even tho' they do have the moderately improved battery.