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Jan 17, 2020

Bose Sleep app w/ 1 working bud

As is probably the case with most people still using the product, I've decided to keep on despite the fact that the left bud is having the battery life issues.


This is "fine" but when it comes to doing things like hitting the "snooze" button on the app, Bose Sleep gets confused when there is only 1 bud connected since my left one died in my sleep. 


Will it be possible to change the program to function normally with only 1 connected, given the issues?


Re: Bose Sleep app w/ 1 working bud

Hello mmmRamen,


Thank you for your post and welcome to the Bose Community.


I'm sorry to hear that you're experiencing battery issues with your Sleepbuds. I'd love to help.


I completely understand your point of view, however, instead of using just 1 bud, I'd recommend exchanging the Sleepbuds for a new set. 

This can be done by reaching our local support team in your location.

Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'


Let me know if you have any further questions.


Warm regards,

Charlotte G - Community Support

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