I requested a refund on my sleep buds, however I never received the promised email with instructions for shipping them back to Bose. I called and was told I would receive an email within 24-48 hours. It has now been a week, no email.
Thank you for posting and reaching out to us today! Sorry to hear that you are having issues with receiving an email from the team, I would love to assist further.
Can you please let me know the region that you are located in as well as the methods that you have used to contact the team? Please also reach back out to the team to ensure that they have the correct email for you on file, as well as checking your Junk / Spam folder to see if the email was incorrectly moved.
I look forward to hearing back from you and any other users that have had this experience.