Bose sleep app won't open

[Sleepy2019]

After the update on Feb 10, 2021, the Bose sleep app will not open on my phone. Therefore, I cannot use my sleepbuds. 

Bose product name

Sleepbuds

Country USA

Firmware Version

App Version 3.0.4

What devices were you using that were affected and what version are they on 

OnePlus 6 v 10.3.8

Detailed description of the issue and steps to reproduce

When I click on the app, it simply won't open. Eventually, my phone says "bose sleep keeps stopping."

When did you start to experience the issue? Did it work correctly previously?

It started after the latest update. The Bose app and my phone system are fully updated.

Any troubleshooting steps you took.

I have restarted my phone and ensured that everything is updated. 

[Vicky_W · Accepted solution]

Hi Sleepy2019, 

Thanks for posting and welcome to the community. 

I am sorry to hear your Sleep app won't open after its been updated. The troubleshooting you have tried so far is awesome. Could you please try uninstalling and reinstalling the app for me and let me know how it goes?

[KTS]

I purchased the earbuds ten days ago.  I performed the Feb. 10 software update as part of the initial setup.  The device worked fine until yesterday, when I experienced the same "Bose Sleep keeps stopping" message.  I've uninstalled and re-installed the app twice, but that didn't fix it. 

Pretty disappointing performance for a $250 product.  

[Jessie_O]

Hey KTS, 

I'm sorry to hear that you are experiencing some issues with the application. 

Can you tell me if you are using an Android or Apple Device? 

Are you able to try the app on a different device? 

I look forward to hearing from you! 

[Sleepy2019]

I did uninstall and reinstall the app and it started working. I also switched to phone free mode to hopefully have less reliance on the app. For now, my issue is resolved. Thank you.