Sleepy2019
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Feb 12, 2021

Bose sleep app won't open

After the update on Feb 10, 2021, the Bose sleep app will not open on my phone. Therefore, I cannot use my sleepbuds. 

 

Bose product name

 

Sleepbuds

 

Country USA

 

Firmware Version

 

App Version 3.0.4

 

What devices were you using that were affected and what version are they on 

OnePlus 6 v 10.3.8

 

Detailed description of the issue and steps to reproduce

When I click on the app, it simply won't open. Eventually, my phone says "bose sleep keeps stopping."

 

When did you start to experience the issue? Did it work correctly previously?

It started after the latest update. The Bose app and my phone system are fully updated.

 

Any troubleshooting steps you took.

I have restarted my phone and ensured that everything is updated. 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Vicky_W
Moderator

Re: Bose sleep app won't open

Author Accepted Answer selected by Sleepy2019

Hi Sleepy2019, 

 

Thanks for posting and welcome to the community. 

 

I am sorry to hear your Sleep app won't open after its been updated. The troubleshooting you have tried so far is awesome. Could you please try uninstalling and reinstalling the app for me and let me know how it goes?

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4 REPLIES 4
Vicky_W
Moderator

Re: Bose sleep app won't open

Author Accepted Answer selected by Sleepy2019

Hi Sleepy2019, 

 

Thanks for posting and welcome to the community. 

 

I am sorry to hear your Sleep app won't open after its been updated. The troubleshooting you have tried so far is awesome. Could you please try uninstalling and reinstalling the app for me and let me know how it goes?

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Come check out my profile here. New to the community? Check out the Getting Started board.
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KTS
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Feb 13, 2021

Re: Bose sleep app won't open

I purchased the earbuds ten days ago.  I performed the Feb. 10 software update as part of the initial setup.  The device worked fine until yesterday, when I experienced the same "Bose Sleep keeps stopping" message.  I've uninstalled and re-installed the app twice, but that didn't fix it. 

 

Pretty disappointing performance for a $250 product.  

Jessie_O
Moderator

Re: Bose sleep app won't open

Hey KTS, 

 

I'm sorry to hear that you are experiencing some issues with the application. 

 

Can you tell me if you are using an Android or Apple Device? 

 

Are you able to try the app on a different device? 

 

I look forward to hearing from you! 

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Sleepy2019
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Feb 12, 2021

Re: Bose sleep app won't open

I did uninstall and reinstall the app and it started working. I also switched to phone free mode to hopefully have less reliance on the app. For now, my issue is resolved. Thank you.