Sleepless in West Virginia
Participant
  • 1
  • 3
  • 0
Registered since

Jan 30, 2021

Charging case not recharging past two dots

My Sleepbuds 2 charging case isn’t recharging past two dots even though it been plugged in for eight hours. The earbuds themselves are showing 100% though.


I’ve used a paper clip to reset the charging case.

 

I’ve made sure the software is up to date.

 

What else can I try?

 

UPDATE: The charging situation has gotten *worse*. Even though the case has been plugged in for nine hours now, the number of dots has dropped from two to one. So it’s losing power! What can I do?

 

1 REPLY 1
Hector_B
Moderator

Re: Charging case not recharging past two dots

Hey there, 

 

Thank you for posting and reaching back out to the Community today. We are sorry to hear that you are having a charging issue with your Sleepbuds II case. 

 

Have you attempted to charge the Sleepbuds case via a different outlet or with a different charging cable? If you have any the issue persists, please do reach out to us via the Contact Us page here to explore service options for your product.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!