Thank you for posting and reaching back out to the Community today. We are sorry to hear that you are having a charging issue with your Sleepbuds II case.
Have you attempted to charge the Sleepbuds case via a different outlet or with a different charging cable? If you have any the issue persists, please do reach out to us via the Contact Us page here to explore service options for your product.
Feel more. Do more. Be more. Come check out my profile here. New to the community? Check out the Getting Started board. Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply. If you see a post you like, make sure to give it a thumbs up!