Charging indicator lights

[romanrussell]

hi,  the 5 charging lights are only showing 3 lights.  1,3, and 5.  is this a trouble shooting indicator?  since this has started my right ear bud has not been found.  i have hit the reset button.  is there anything else i can do?

thanks

eric

[Tegan_M]

Hello, 

Thanks for reaching out. 

So I can provide you with the most accurate information, what product do you own? Please use this link to help you in identifying your product model. 

[Raistland]

I have the same problem with my Bose noise-masking sleepbuds.

I had a spare set of these and opened them up, charged the case then went to insert the left earbud and the three lights on the charging case went from a 5 lite-up to just light 1, 3 and 5. The left earbud will not charge due to this Bose noise-masking sleepbuds™ problem.

Any ideas on how to correct this??

Thank you!