Nov 16, 2019
hi, the 5 charging lights are only showing 3 lights. 1,3, and 5. is this a trouble shooting indicator? since this has started my right ear bud has not been found. i have hit the reset button. is there anything else i can do?
Thanks for reaching out.
So I can provide you with the most accurate information, what product do you own? Please use this link to help you in identifying your product model.
Jun 28, 2020
I have the same problem with my Bose noise-masking sleepbuds.
I had a spare set of these and opened them up, charged the case then went to insert the left earbud and the three lights on the charging case went from a 5 lite-up to just light 1, 3 and 5. The left earbud will not charge due to this Bose noise-masking sleepbuds™ problem.
Any ideas on how to correct this??
Jul 14, 2019
Did some testing on the bud i have that has the 3 lights...and keep in mind i dont know anything about wiring but IMO something is crossed or is touching inside of the bud...I decided to get a piece of tin foil and just pressed down on the charge case prongs and you get the same effect...remove the foil and it resets...
Then i got 2 pieces of foil and used them to complete the connection to the sleep bud and same reaction...so in other words i think were out of lock...maybe if you know enough you can somehow take the bud apart and see if you see what wire has been crossed or maybe some sod leaked and touched to cause some looping connnection...who knows. But i think ive finally given up.