Joyful R
Participant
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Registered since

Apr 13, 2020

Cleaning ear wax from magnet Sleepbud II

Love the improvements to the Sleepbuds!  Bought the II and they are fabulous!  Wondering how to clean magnets for ear wax.  Product support doesn't specify cleaning the magnets.  Thanks for a great product!

 

Bose product name

 

Country

 

Firmware Version

(1.0.7, 4.8.1, 1.7.0, etc.)

App Version

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in?

(noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

2 REPLIES 2
Sleepexpert
Contributor
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Registered since

Oct 23, 2020

Re: Cleaning ear wax from magnet Sleepbud II

I have used Isopropyl alcohol and a Qtip (lightly moistened.

Sam_F
Moderator

Re: Cleaning ear wax from magnet Sleepbud II

Hi all,

 

Glad to hear your Sleepbuds are serving you well so far! In regard to cleaning, we have specific instructions as shown in the product user guide:

 

Eartips

Remove the ear tips from your Sleepbuds and wash them with a mild detergent and water. NOTE: Make sure you thoroughly rinse and dry the ear tips before reattaching them to your Sleepbuds.

 

Sleepbuds nozzles

Clean only with a dry, soft cotton swab or equivalent. Never insert any cleaning tool into the nozzle.

 

Case charging pins and Sleepbuds charging contacts

Regularly pat dry with a dry soft cotton swab or equivalent. CAUTION: Do NOT clean the charging pins using a wiping motion, as this can bend the charging pins or force moisture into gaps in the case.

 

Charging case

Clean only with a dry, soft cotton swab or equivalent.

 

Let me know if you have any queries regarding this!

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