Come on Bose, this community wants this product to work!
Nearly two months ago I became a first time Bose customer. While I've always heard great things about your products the price point was always prohibitive for me. After decades of having difficulty sleeping, I was determined to find a solution that did not involve medication or in my case surgery. When I discovered your Sleepbuds I believed I found the perfect product. I shuttered at the price but had confidence in your brand and believed it was a worthwhile investment in my health.
Like nearly everyone here I desperately want and need these to live up to the price and Bose reputation. What I see on this forum is amazing, nearly everyone is saying 'Fix it but don't make me go a night without them while you make it right!' there is a dedicated community here for this product but it's failed to meet brand expectations. Being a career professional in the Health technology market I know there is a huge market in 'Sleep' and for this product - Bose needs to continue to invest.
I have the same problems everyone has mentioned on this forum, plus others:
Left/Right bud fails to charge
Losing connection after minutes
Snooze button has never worked
58% (no need to say more)
Painful update/set-up process
5 days to download a new sound
Disappointment in roll-out of new masking sounds
Scratching pillow sounds
But when the product does work on occasion - we don't want to go a night without it.
Let us know what you are doing. Will there be a second version? What is the roadmap? Is Bose dedicated to this product?
While I zero affiliation or knowledge with your moderators they must be feeling the pain as well having little response beyond 'Reset' or 'Contact customer service'. We want the product to work; not another set sent to us that has the same issues.