Silent Starter
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Registered since

Jan 5, 2020

Damaged Sleep buds

My sleep buds do not connect due to the magnets having broken off the bud.

I have just started looking on the web site and see that Bose were offering free recalls up to 31 December 2019.

My buds only failed on 2nd January 2020

Is there anything I can do?

Quiet Contributor
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Registered since

Jan 6, 2020

Re: Damaged Sleep buds

The only thing you can do is ask for a replacement, which will take at least 2 weeks to arrive. You won't get your money back. The customer service of this company is an absolute joke.


Re: Damaged Sleep buds

Hello MartinDouglas64, 


Welcome to the community, thanks for reaching out. I am very sorry to hear that you are having this experience. 


Please reach out to your local support team for assistance with this matter, an agent here will be more than happy to talk through the available options to you at this time. Our local support team can be contacted via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. 


Do let us know if you have any further questions. 


Kind regards,

Tegan M - Community Support