I have a problem with my left earbud. Every time I try to sleep on my left side my earbud makes loud popping noises and interrupts my sleep! Somehow when the earbud comes in contact with my pillow it makes these loud noises every time I breath in and out or move to get comfortable. It’s like a popping sound and is much louder then the regular white noise I’m listening to. The round part of the earbud must be touching the pillow and causing some interference. Is something wrong and do I need to return my buds to Bose? These were a Christmas gift from my husband.
Thanks for writing in! Sorry to hear about the troubles, but would be happy to help!
We are aware of this issue where the rubbing of certain materials can cause this unwanted noise from the ear buds. We are currently looking it this, and should there be any new information, we'll be sure to inform the Community.