Cesarmadrigal1966@hotmail.com
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Jun 9, 2020

Do I have to return charging case as well

I have to return my wireless earphones and the return authorization states to “keep the accessories,” so I don’t know if I also need to return the charging case 

1 REPLY 1
Jeff_G
Moderator

Re: Do I have to return charging case as well

Hello, 

 

Thanks for reaching out! 👋

 

It sounds like this is for a product exchange, so, please do not send the case, just send the earphone. Please also keep the StayHear tips and any other cables. 

 

If you purchased the product recently and you are setting up a return for a refund, if stated, you should return everything.

 

Thanks. 

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