I'm sending my sleepbuds for an exchange but it says to include the "primary components". Does that mean the sleepbuds, charging case, charging cord, and usb plug? Could I get a complete list of what "primary components" refer to. I have a second pair where I'm requesting a refund. Will this be the same?
Also is it okay to send it in a bubble envelop or does it have to be boxed up?