Experiencing high-pitched tone in my head (tinnitus?) after single night of use...

Quiet Contributor

Experiencing high-pitched tone in my head (tinnitus?) after single night of use...

I would appreciate if someone from Bose could comment on this, since I am pretty freaked out. I went to sleep this morning with the Sleepbuds for the first time, set to the campfire tone and the volume at the vertical tick. Six hours later, I woke up with a subtle but continuous high-pitched tone in my ears/head.

 

Apparently, this is tinnitus. Being that I have never experienced this symptom before, I am confident that the Sleepbuds are to blame. 

 

Did Bose receive any such complaints from Indiegogo testers when the product was being developed? In hindsight, maybe sleeping with wireless devices in your ears, where they would transmit for hours, could be a health hazard with unforseen consequences.

 

It's over an hour later, and I can still hear the tone in my ears.

 

9 REPLIES
Moderator

Re: Experiencing high-pitched tone in my head (tinnitus?) after single night of use...

Hello Megalith

 

The ringing in the ears does sound alarming!  The Bose Noise Masking Sleep Buds however have not seen reports of hearing issues after using the ear buds however.  In the FAQs, there's more information about hearing issues found HERE.  If you would like to discuss this with us, the direct number for support for this product is: (800) 905-1273

 

Warm Regards,

Tony - Community Support 

Friendly Fanatic

Re: Experiencing high-pitched tone in my head (tinnitus?) after single night of use...

Go see a doctor immediately, preferably an Ear, Nose and Throat specialist.

 

I will comment that I developed Tinnitus overnight (along with "Sudden Sensorineural Hearing Loss") back in 2005. Prompt medical attention brought back most of my hearing, but the Tinnitus stayed. That said, many people who develop Tinnitus find it goes away after a while (but many do not.)

 

I am looking forward to trying the Sleepbuds - I currently sleep with a white noise machine. I'll also note that the Sleepbuds radiate far less than standard Bluetooth earphones/headphones do, and people wear those for many hours at a time. I hope you get this resolved.

Silent Starter

Re: Experiencing high-pitched tone in my head (tinnitus?) after single night of use...

After my first full night of sleeping with Bose Sleep I've developed an echoing of all sound deep in my right ear and slightly uncomfortable feeling of pressure in the ear. It's the first time I've ever had a hearing issue, so I can't help but attribute this to Bose Sleep. I'm very concerned about any permanent damage.

 

Will contact support and my doctor if I don't see an improvement in the coming hours. 

 

 

Moderator

Re: Experiencing high-pitched tone in my head (tinnitus?) after single night of use...

@JB2024 Hello, thank you for writing in, and sorry to hear about your experience. We have not heard of Sleepbuds causing hearing damage and is it a great idea to give us a call so we can take a closer look.

 

Here is the contact info if you needed it:

(800) 905-1273.

 

Thank you again,

 

Mohsin

 

 

Silent Starter

Re: Experiencing high-pitched tone in my head (tinnitus?) after single night of use...

I have the same issue!  Wore my earbuds for the first time last night using the "Static" sound on the recommended volume   Did wonderfully for masking my husband's snoring, BUT woke up the next morning with a ring in my ears....UGH!!  Hopefully this is temporary and will fade in a couple of days, but this is so disappointing.  I may wait a few days and try them again at a lower volume.  Please note - I do have very sensitive hearing.  

Moderator

Re: Experiencing high-pitched tone in my head (tinnitus?) after single night of use...

Hello PatekGirl,

 

Thank you for posting, and I'm sorry to hear this is happening.

 

I would suggest contacting us at the number listed above by Mohsin so we can look into this further for you.

 

Regards,

Joel 

Quiet Contributor

Re: Experiencing high-pitched tone in my head (tinnitus?) after single night of use...



@PatekGirl wrote:

I have the same issue!  Wore my earbuds for the first time last night using the "Static" sound on the recommended volume   Did wonderfully for masking my husband's snoring, BUT woke up the next morning with a ring in my ears....UGH!!  Hopefully this is temporary and will fade in a couple of days, but this is so disappointing.  I may wait a few days and try them again at a lower volume.  Please note - I do have very sensitive hearing.  



I would recommend never wearing them again. Why take the risk?

My hearing still hasn't returned to normal. While I don't have full-blown tinnitus (I only seem to get mild ringing whenever I'm lying down), something about my hearing has definitely changed, as I am now sensitive to sounds that have never bothered me before. Certain sounds and frequencies will also induce what I can only describe as non-musical earworm (e.g., the sound of my vacuum will actually repeat in my head for a period of time even after it's been shut off).

I don't understand why the moderators here are telling us to call Bose. What do they possibly have to say?
Silent Starter

Re: Experiencing high-pitched tone in my head (tinnitus?) after single night of use...

Gosh, so sorry to hear that. I will heed your recommendation and may end up returning them. I'm traveling now but will give Bose a call to see what they say. Hope your hearing returns back to normal soon! Thanks for your input.
Highlighted
Moderator

Re: Experiencing high-pitched tone in my head (tinnitus?) after single night of use...

Hello All,

 

This is from the Sleepbuds FAQ's which can be found HERE.

 

Will long-term use of Bose noise-masking sleepbuds™ risk damaging my hearing?

 

We’ve limited the maximum sound pressure level (SPL) output of sleepbuds™ to 70 dBA. This is based on the most conservative reference we are aware of: the World Health Organization’s 1980 “Environmental Health Criteria for Noise,” section 1.1.4. It states that there is “no identifiable risk of hearing damage” in noise levels of less than 75 dBA averaged over 8 hours. Most international standards use the equal-energy rule to adjust the safe exposure time to a noise by doubling it for every 3-dB decrease in level. As such, the 75 dBA for 8 hours equates to 70 dB(A) for a full 24 hours. Read the World Health Organization’s 1980 Environmental Health Criteria for Noise document.

 

By comparison, the US Centers for Disease Control National Institute of Occupational Safety and Health (NIOSH) issued a document in 1998; in Chapter 3 it summarizes studies that show the increased risk of hearing loss after 40 years of exposure to 80 dBA for 8 hours daily (the lowest exposure for which data was provided) at between 0 – 5%. NIOSH endorsed the 3-dB equal energy rule. This would allow 5-dB more exposure than the WHO guideline does. Read the NIOSH document. Similarly, in the European Union (EU), the Noise-at-Work Regulations (Directive 2003/10/EC) sets the maximum 8-hour exposure limit at 80 dBA before some type of hearing protection must be provided. Below this limit, there are no limits to exposure. Read the Noise-at-Work Regulations document.

 

Regards,

Joel