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Contributor
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Registered since

Nov 20, 2020

Explosion noise when sleeping on side!

Bose product name

Sleepbuds II

 

Country

Ireland

 

Firmware Version

not sure

App Version

3.0.2 (360

What devices were you using that were affected and what version are they on

Samsung Galaxy S7 on Android 11

Detailed description of the issue and steps to reproduce

When sleeping on side there was loud pop/noise explosion coming from earphones when I slept on side with earbuds in full contact with pillow

 

What environment do you experience the issue in?

when I slept on side with earbuds in full contact with pillow

 

When did you start to experience the issue? Did it work correctly previously?

As above

 

Any troubleshooting steps you took

I had to move my ear off the full contact position with pillow.

 

2 REPLIES 2
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Moderator

Re: Explosion noise when sleeping on side!

Hey @EAMOBY123

 

Thank you for reaching out to us and for providing this information! 

 

This is a strange issue. I wonder if anyone else in the community has this issue. I encourage anyone with this issue to comment below. 

 

Can you tell me if this is the Hard plastic that is in contact with the pillow? Or is it the silicone? 

 

I look forward to hearing from you!

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Highlighted
Contributor
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Registered since

Nov 20, 2020

Re: Explosion noise when sleeping on side!

It is when the hard plastic comes in contact with the pillow which is happening when I am deep in sleep. It seems that the pressure against the pillow cause the headphones to malfunction and make a loud popping noise which wakes me up.