Baverick
Audible Advocate
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Registered since

Apr 17, 2019

Re: False Alarms

Thanks Vicki. I've done all 3 of your suggestions. The case was updated, the buds were already up to date, and the case was restarted. Will let you know if issue persists. 

 

-Brett

Moderator

Re: False Alarms

Hello Brett, 

 

Thanks for the update, please do let me know if the issue persists and I would love to try and help you further. 

 

Have a good evening. 

 

Kind regards, 

Vicky W 

Baverick
Audible Advocate
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Registered since

Apr 17, 2019

Re: False Alarms

Hi Vicky,

 

It happened again last night at 2:27AM. The alarm was set for 8:15AM on the buds - no other alarms exist. No alarms set on the phone. 

HELP!!!

 

Thx,

 

Brett

Moderator

Re: False Alarms

Hello Baverick, 

 

Thanks for reaching back out. 

 

I'm sorry to hear you are still having issues with your Sleepbuds.

 

Providing you have performed the instructions outlined above, then please get in touch with customer support in your country to seek service. 

 

Kind regards, 

 

Jeff G