I rang Bose support and spoke to a supervisor.

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Vocal Volunteer

I rang Bose support and spoke to a supervisor.

I have called up to explain the situation that most of us seem to have found ourselves stuck in.

 

I have been told the only option is a replacement. If the replacement doesn't work then another replacement. I explained how some have had 4 or even 6 replacements.

 

IF OVER 30 DAYS WE ARE *NOT* ENTITLED TO A REFUND.

 

IF THE SLEEPBUDS STOP YOU SLEEPING YOU CANNOT HAVE YOUR MONEY BACK.

 

So... I have stressed that Bose need to consider a product recall and releasing a statement. I suggested that they read this forum to see the increasing number of complaints.

 

I have reminded them that when Bose Soundsport Wireless had a waterproofing issue they stopped selling them entirely, gave out free wired earphones, the engineers fixed the issue, and then the new batch was re-distributed.

 

I said this issue needs to be raised as an urgent priority after this call, emphasising this is a widespread problem. The supervisor agreed to do this and displayed empathy.

 

We shall see.

1 REPLY 1
Friendly Fanatic

Re: I rang Bose support and spoke to a supervisor.

Thanks for your effort.
I will try the same here!