I have called up to explain the situation that most of us seem to have found ourselves stuck in.
I have been told the only option is a replacement. If the replacement doesn't work then another replacement. I explained how some have had 4 or even 6 replacements.
IF OVER 30 DAYS WE ARE *NOT* ENTITLED TO A REFUND.
IF THE SLEEPBUDS STOP YOU SLEEPING YOU CANNOT HAVE YOUR MONEY BACK.
So... I have stressed that Bose need to consider a product recall and releasing a statement. I suggested that they read this forum to see the increasing number of complaints.
I have reminded them that when Bose Soundsport Wireless had a waterproofing issue they stopped selling them entirely, gave out free wired earphones, the engineers fixed the issue, and then the new batch was re-distributed.
I said this issue needs to be raised as an urgent priority after this call, emphasising this is a widespread problem. The supervisor agreed to do this and displayed empathy.