I would appreciate input from Bose - CS Belgium not helpful - replacement buds/new battery promise
Hi, Having been told how to identify, by US CS, the date the sleep buds were manufactured (digit after Z in serial number is the last number of the year, following three digits how many days into the year the device manufactured - google calculator gives you the date) I'd really appreciate knowing the following:
From what date were the newest batteries being used?
How can be be sure your promise that replacement buds now needed will have the newer battery?
I wrote a mail to Belgian CS to ask them to confirm they would be replacing mine with the improved battery ten days ago, no reply at all. The three replacement pairs I have had since the start of this year were all made in 2018. Do we in Europe have access to the same stock given that they are prob selling more slowly here?
It's frustrating not knowing if we are getting the same service here as in the 'States and I would really appreciate some reassurance and an indication of what to date to look for in the serial number. The promise re improved batteries in all replacements was made on the Bose Belgium site too - but no confirmation from CS here.
Anyone any idea how I can reach out to Bose to check?
Thanks chaps and have a good one