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Oct 31, 2019

I would appreciate input from Bose - CS Belgium not helpful - replacement buds/new battery promise

Hi, Having been told how to identify, by US CS, the date the sleep buds were manufactured (digit after Z in serial number is the last number of the year, following three digits how many days into the year the device manufactured  - google calculator gives you the date) I'd really appreciate knowing the following:

From what date were the newest batteries being used?

How can be be sure your promise that replacement buds now needed will have the newer battery?

 

I wrote a mail to Belgian CS to ask them to confirm they would be replacing mine with the improved battery ten days ago, no reply at all. The three replacement pairs I have had since the start of this year were all made in 2018. Do we in Europe have access to the same stock given that they are prob selling more slowly here?

 

It's frustrating not knowing if we are getting the same service here as in the 'States and I would really appreciate some reassurance and an indication of what to date to look for in the serial number. The promise re improved batteries in all replacements was made on the Bose Belgium site too - but no confirmation from CS here.

 

Anyone any idea how I can reach out to Bose to check?

Thanks chaps and have a good one

 

 

 

 

 

 

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Nov 26, 2019

Re: I would appreciate input from Bose - CS Belgium not helpful - replacement buds/new battery promi

Hello! Did you get any reply from CS?

I am in Netherlands and they have common CS for Belgium and Netherlands. No reply for 2 weeks. 

I exchanged sleepbuds in August with them and it was supersmooth and easy. May be they closed the CS? 

May be you know any other CS I can call? 

Thank you. 

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Re: I would appreciate input from Bose - CS Belgium not helpful - replacement buds/new battery promi

Hi, thanks for replying. I have made contact with CS by phone and by mail in order to arrange the return of my current, faulty buds. My prob is that no one can confirm that I will indeed, as promised in the Bose announcements, receive a replacement pair with the improved batteries.

 

I have just sent them back this afternoon and I have no real expectation of receiving a newer pair. My last replacement was in August and at that point, as with the other two pairs I received this year, they were made in 2018.

 

No one can tell me what date to look out of as being when the new batteries started to be used, or if they will honour that promise. So, to answer you, CS is out there, but ignoring my request for clarification.

 

 

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Re: I would appreciate input from Bose - CS Belgium not helpful - replacement buds/new battery promi

Just to say I did get a replacement pair made very recently - green sticker on the box, first time I've seen that.

 

Three different serial numbers - weirdly. One on the box for the packaging, one on the charger and one for the buds themselves you can see in the app. There's a thread explaining that somewhere, but basically, don't be surprised if the number on the charger isn't the same as on the packaging.

 

Now just have to hope they fix the reason for the sound library crashing in iOS 13.2.3 before you can load anything. At the moment I have just received a very expensive pair of ear plugs..... with an improved battery but no sounds....

 

 

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Re: I would appreciate input from Bose - CS Belgium not helpful - replacement buds/new battery promi

That’s ridiculous! I am still waiting for my sleepbuds to be exchanged! They replied once asking if I want them returned or exchanged. And since then it’s 1 month no reply at all! And all other countries call centers I am contacting are saying they can’t help. And there’s no physical address in Netherlands to visit. What can I do in that case? 

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Oct 5, 2019

Re: I would appreciate input from Bose - CS Belgium not helpful - replacement buds/new battery promi

Any luck yet Alyunna?

i need to get a new pair as well.

Starting to hate this company.

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Re: I would appreciate input from Bose - CS Belgium not helpful - replacement buds/new battery promi

Just to confirm, since we discontinued sales of the product in October 2019 we have been replacing customer units with a pair that has newly manufactured batteries. These newer units are also less likely to be susceptible to problems than an older one.

 

Sorry to hear @Alyunna that you hadn't had any follow up. Please let me us know if you are still running into issues or if you have received your exchange.

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Re: I would appreciate input from Bose - CS Belgium not helpful - replacement buds/new battery promi

I need a replacement too, the problem is getting worse and worse. Both buds won’t go pass 58% and every now and then the left bud is only 1% while the light is solid white. With a reset it will eventually reach 58%, drama when it’s time to go to bed. But.....as I need the buds I also would like to have the replacements before I send the old set back, for what I read here this is not always done like that. Why can’t the Bose people here make those arrangements for us in our particular region?

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Re: I would appreciate input from Bose - CS Belgium not helpful - replacement buds/new battery promi

Hi Rene_H, 

 

Thank you for your post!

 

It does sound like you require a replacement set of Sleepbuds, I'm sorry to hear that you are experiencing an issue with them. Each region has it's own policy and processes when it comes to the replacement procedure. By reaching out to the team directly, you will have the most accurate information for your region. 

 

The contact details can be found by clicking the LINK HERE, selecting your country and scrolling down to 'Contact Us'. One of the team will be more than happy to assist you.

 

If there is anything else we can do for you, please reach out again!

 

Kindest, 

 

Jessie O 

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