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Apr 28, 2020

Left bud stop all the time


my left side sleep bud is not work properly, it stop all the times during the night, have to put back to the case and try again. Some times work for hour, but most of the times only work for a few minutes.

I know you don’t have the exchange any more, how can I get the refund?

please advise.




Re: Left bud stop all the time

Hi Connie, 


Thanks for reaching out. I am sorry to hear your left earbud is having some connectivity issues. 


Have you tried any troubleshooting at all? We would love to see if we can get this resolved.


If you wish to look into the available service options, please contact your local support. You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website.  Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.

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