Thanks for posting and making us aware of your issue. I am sorry to hear that you have encountered this issue and would love to help you resolve this.
Firstly I would recommend that you fully close the Sleepbuds app and reopen the app as well as rebooting the device. I would also suggest that you disconnect the buds from the Sleep App and reconnect the Sleepbuds, this can be done via:
If your issue continues please delete and reinstall the app.
I look forward to hearing back from you regarding this.
Hector B - Community Support
None of this stuff works I'm afraid. It's a fundamental problem with the Android version of the app. Needs direct attention from hardware/software engineers.
Thanks for posting and updating me on this. I am sorry that these steps haven't resolved your issue.
I will pass this feedback onto our development team. I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us.