Hi, I've posted here about an issue with my sleepbuds playing audio out of sync between the left and right: the left always plays audio half a second before the right. Today I visited the Bose flagship store in London and the helpful staff were able to recreate the issue without doubt on multiple sleepbuds. We discovered that it seems like a software issue with certain phones. Our observations were:
So to conclude: both pairs of sleepbuds worked well with the iPhone 6S, but with a Pixel XL and a Pixel 2 they exhibited the out-of-sync issue.
Since getting home I have tested with some more devices:
This issue is easiest to notice on the Shower sound when the bird/frog chirps. That chirp should be a single noise, but when the issue is present you will hear it twice — like an echo — in one ear and then the other. It is also easy to notice when previewing alarm sounds such as Short Ding.
Can this issue be reported to engineers at Bose and looked in to? Thanks!
Thank you for taking the time to share this feedback with us. I will certainly hand this information over to our development team. I will keep you informed if I hear anything back.
Thank you again,
Mohsin - Community Support
I have the same issue with a Pixel 2 (and an old Moto X - 2014) always Left then Right.
Easiest for me to detect using Rustle, though very easy to notice when changing sounds as the change is always Left first; switching Warm Static to Downstream provides the most noticable difference.
Thanks very much for following up. We can confirm this has been sent up to the engineering team and they are aware that you've reported the issue. We will check into this and get back to you when further information is provided.
Thank you again,
Thanks. I notice this issue when the alarms go off too. Again, it's always out of sync on the Google Pixel phone, and sometimes on iOS.
I have found nothing that resolved the issue with Android devices, I was hoping this weeks firmware updated would make a difference but no change for me
I've had no luck on the Pixel XL, still out of sync. Weirdly, when I was transferring a sound from the new Library, I pressed play on an existing sound and it actually played in sync. This only happened once though, definitely not a fix.