It does all seem a bit weird doesn't it. I just wish we were being given more information. There are several critical issues on this forum that have been unresolved or not addressed by Bose for many months now.
It certainly does. I'm willing to bet the mods didn't actually ask for an update, obviously picking up the phone to someone is thinking outside the box too much.
For all intents and purposes the Sleepbuds product has been abandoned.
It is not an Android problem only. I have had the same issue with both iPhone 6, 6s, 7, an old ipad and a iPhone Xr. Bose have replaced the sleepbuds three (!) times but the issue prevails. The claim they have no knowledge of this issue although I have pointed them to this forum. They have offered me my money back and as an extra bonus an extra year of warranty on any other Bose product I might purchase. This indicates to me that they have no intention to fix this.
It is a pity since the noisemasking is a feature I have a great benefit from during sleep (only using the warm noise) but since the alarm is out of sync it really is a bummer as a whole. Is there any other products on the market that would be an alternative to these?