Thanks for posting, and welcome to the community. Sorry to hear that this issue keeps recurring for you. At this point, the best course of action is to contact our support team by telephone. To find the appropriate number for your region, select your country from this list, scroll to the bottom of the following page and click "Contact Us."
For anyone else experiencing issues where their Sleepbuds are not charging fully, we have another, longer thread on the topic.
Hi all, firstly would like to say love the sleepbuds idea.
1. my left bud often charges to around 58% only.
2. also doesn’t always connect to phone first time, and I have to place left one back in case, then take out and it connects then.
Been happening basically since new, many months.
i have reset case a dozen times.
updated all software on case, buds, iPhone.
The left one stops working / goes flat sometime during the night and that is disruptive to sleep.