Mar 15, 2019
Thanks for posting, and welcome to the community. Sorry to hear that this issue keeps recurring for you. At this point, the best course of action is to contact our support team by telephone. To find the appropriate number for your region, select your country from this list, scroll to the bottom of the following page and click "Contact Us."
For anyone else experiencing issues where their Sleepbuds are not charging fully, we have another, longer thread on the topic.
Apr 2, 2019
Apr 13, 2019
Mar 11, 2019
Aug 23, 2019
Hi all, firstly would like to say love the sleepbuds idea.
1. my left bud often charges to around 58% only.
2. also doesn’t always connect to phone first time, and I have to place left one back in case, then take out and it connects then.
Been happening basically since new, many months.
i have reset case a dozen times.
updated all software on case, buds, iPhone.
The left one stops working / goes flat sometime during the night and that is disruptive to sleep.
Thank you for messaging the community, we're very to hear that you're experiencing some battery issues with your Sleepbuds.
We appreciate you taking the time to perform some troubleshooting on your Sleepbuds, I apologise that these methods have not resolved this issue for you. At this point, we would recommend that you contact your regions Bose product support team for further assistance. Please follow this link, select your region and scroll down to "Contact Us". There you will find the appropriate contact information.
Sep 29, 2019
I am on my 4th pair and even though the lights indicate both are charged, the left one won't pair. These things are an epic fail for Bose. They work great when / if they work. I really expected more, but apparently, Bose couldn't get this one right.
Thank you for reaching out via the Bose Community. Welcome to the site.
I am sorry to hear you are having issues with charging your Sleepbuds to 100%. Moving forward, I would kindly suggest following the advice of my colleagues above regarding reaching out to local support to seek a replacement. The team will be happy to assist you further.