Under some circumstances when laying on the right side, the ear canal plug folds in on itself effectively blocking off sound from the bud, allowing the user to hear outsides noises again. This could be solved be strengthening the material used in the section that connects the outer ear canal to the sleepbud to stop it collapsing/folding against itself?
Thank you for bring this to our attention.
Can you confirm if this is the circular part of the ear tip which goes into your ear? Or is it the wing that secures the tip?
I have marked this post as a feature request so that it can be monitored by the relevant departments.
Have a great day!
Jessie_O - Community Support
It’s the centre of the circular part, it closes the hole to the ‘stem’ that goes down to the actual speaker in the bud
I think this might have been discussed in quite a lengthy thread a little while ago. I got that a lot, lie on side and the sound disappears.
Thank you for the feedback and your own resolution - I'd be happy to log this today for our product development team.