I’m sad to say that I talked to support today to ask if I could buy a replacement for a lost earbud (the dog may have eaten it!). The answer was no and that with out 2 buds the one I still have will not work by itself. I was told I could buy another set for near the retail price but mine are about a week old so that is not an option. I would say to all to keep your buds on a leash. They are expensive things to lose. I couldn’t find in the literature where this was written about and to caution people about keeping the buds together. It says you can use just one but doesn’t say that the other has to be nearby. I’m not happy that I have wasted a ton of money on these. I did like the way they were working before I lost the left one. I expect more from Bose.
Mar 27, 2019
Thank you for reaching out to us and welcome to the community.
We are sorry to hear your dog ate your earbud.
IF you could drop us a private message we will be able to help.
Prince_O- Community Moderator
Apr 9, 2019
I feel your pain with your missing earbud. I thought I lost one too, but after an hour of searching I found it in the inside corner of a pillowcase. How it got there, is a complete and total mystery. I with they had the tile app ability like the earbuds, so you can find them when lost. Then you’d really know if your dog ate it, or if it’s hidden somewhere
Good idea...I'll check again and underneath on the metal frame of the bed....who knows it could show up. I don't think the dogs actually ate it. Too bad the Bose people never responded ! 🙂
May 4, 2019
Dec 4, 2016
The buds are paired, so you can't just get a replacement one to work with the one you still have.
If you get in contact with your local support (phone Bose in your country) most likely they will offer you the replacement they offer instead of out of warranty repairs. So they will likely send you a new pair for a reduced price.
Hello Reginald23 and RoxStar,
Thanks for reaching out to the Bose Community! I am so sorry to hear that you are having this issue.
As suggested by @Morlock, please, can you reach out to your local customer support center and explore the service options for your headset. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us.