Oct 15, 2020
I noticed that the first generation sleepbuds included a soft fabric carry bag to prevent the case from scratching but is not included with the sleepbuds 2. Was this discontinued or was mine just missing? Any way to get one directly from Bose? Seems like a pretty cheap item to eliminate.
Thanks for choosing the new Sleepbuds II. How do you like them?
You are correct, there is no fabric bag for the aluminum case with the Sleepbuds II. Our design teams listen to our customers' feedback and are always striving to come up with the perfect balance between performance, functionality, and design.
I hope this helps, let me know if you have any other questions.
Oct 17, 2020
Sorry to hear your Sleepbuds II are no longer charging. That should certainly not be happening!
I would recommend checking the buds are fully connected to the magnetic connectors in the charging case to allow for charging to occur.
Please also see this page for information regarding charging. Please ensure you're following the steps to ensure correct charging. If the steps on the page fail to resolve the problem, I would recommend resetting the Sleepbuds. Details can be found towards the bottom of the page on that link.
Please let me know how you get on!