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Mar 24, 2019

Re: My magnet fell off

My magnet just fell off the right bud for the third time. This along side the charging issue and the left sleepbud housing coming off is obvious why these are being discontinued.

 

For the magnet, just use a pair of plastic tweezer and a small blob of superglue to glue them back onto the bud. It should last a couple of months before it needs doing again.

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Feb 19, 2019

Re: My magnet fell off

This is my second set of Sleepbuds where the magnet has detached from one bud (right, this time) and the bud will no longer maintain contact with the case in order to charge. I know that the replacement Sleepbuds ended on Dec. 31 and have just been hoping & praying that nothing would happen!! Reaching out to the community to see if any other Sleepbuds enthusiasts have had this problem and found a viable solution. 

I have been able to rig the bud to maintain contact with the case in order to charge by placing an object (my digital thermometer in this case, which has a curved shape that can rest on a hard surface like the case and curve up over to sit Perfectly on top of the bud). However, this isn’t a “fix” as the case keeps timing out or something when it is left open. The Indicator lights go out, I have to remove the thermometer, close the lid, open the lid so the indicator lights come back, readjust the thermometer to ever-so-perfectly allow the bud to maintain contact to charge.  And then repeat until it is fully charged.  Obviously not sustainable. 

Anything else work for others?

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Nov 28, 2019

Re: My magnet fell off

Unfortunately, due to Bose giving up on Sleepbud support we're on our own.

The same thing happened to my right bud and made a call to Bose Support. The young lady explained that there would be no replacements or service on the buds. Along with the usual flimsy excuse about how difficult (*money losing) it is to support the product they invented. The best she could do would be to either refund the money providing I return the buds or they would replace the buds with a standard set of headphones. A useless Sleepbud replacement.

Frankly it's not about the money. I'm worried about getting a good nights sleep in a noisy house and maintaining my sanity. I REALLY need these things and going to try the glue and tweezers route to make a repair and hope for the best. If no success, I'll just return the buds, get my money and spend it on a similar product with a company that takes their products seriously. 

Very disappointed with this company. I will be voting with my wallet on my next purchase.

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Moderator

Re: My magnet fell off

Hello, 

 

Thanks for reaching out. 

 

I am sorry that your magnet has fallen off of your Sleepbuds. As the Sleepbuds have been discontinued, we would suggest having a read of this article here as it explains all of your service options to you. 

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Jul 1, 2019

Re: My magnet fell off