My colleague Andy_B has provided a detailed list of steps to follow if you are experiencing this issue, please follow that, and if you still experience issues, get in contact with support via the link in his post.
Apr 16, 2019
I had followed this reset procedure,but it worked nothing.
tried many times ,IT IS NOTHING HAPPENED.
I GIVE UP.
PROBLEMS IS THE HARDWARE.
Apr 29, 2019
Reading through all the posts I am aware that I am one of many with the same sleepbuds problem.
After 5 months of usage the right bud showed only 5% charge after a full charge and did not connect to the app. Updated the charging case with the newest software only to find out that now my left bud showed a low charge.
Taking both buds out of the charging case resulted in only one bud being found/connected to the app.
After continuously resetting the charging case and taking the buds in an out, I finally managed to connect both buds to the app.
However, I was unable to update to the newest firmware, even with more than 60% charge. Uninstalled and re-installed the app. Nothing works.
I also send twice emails to sleepbuds.support. Although I received a reference case number, nobody bothered to answer.
So, here's my message to Bose: I am completely fed up with this piece of crappy sleepbuds and your non-existing support. I also own a Bose home theatre and other headphones and I was thinking of upgrading. However, based on my and others experience I will never buy a Bose product again and further will not recommend your products in all of the social medias.
The low quality of your product and your complete ignorance of customer complains should be a warning to others.
Welcome to the Bose Community forums. I'm sorry to hear that you're experiencing issues with your Sleepbuds charging and connecting.
Should troubleshooting listed above not resolve your issue, I encourage you to reach out directly to telephone support in your region for live assistance to explore available service options.
Nov 10, 2018
I'm sorry to hear that you've experienced charging issues with your Sleepbuds and have not yet received your replacement product. I encourage you to reach out directly to support within the UK via telephone on 0333-3000 112, Mon-Fri 9am-6:30pm, Sat 9am-5pm for live assistance for additional assistance as this cannot be accommodated through the Community forums at this time.
If you have any additional questions please reach out again.
May 2, 2019
May 4, 2019
I completely understand the frustration when your product isn't working.
In regards to this specific issue, we recommend resetting the charging case and updating the firmware of the charging case.
If you have tried these steps, we recommend reaching out to your local Technical Support Team for further assistance.
I apologize for any inconvenience this may cause.