Re: Noise masking ear buds not fully charging
Check the tiny magnet in the bud that is not charging. Mine stopped charging fully a couple of months after purchasing in March 2019. Support advised me clean, reseat, unplug charger...etc. Nothing really worked.
I gave up on tech support as it was too difficult to get thru/stay connected. Today, I took the set back to Best Buy and cashed in my extended warranty to get another set (cost me the $59.99 that I paid for the warranty). Why would I do that for a product still under warranty? Because when I mangaged to get them charged, they performed beautifully. As someone who has difficulty sleeping, this product is great.
When I was waiting for the new buds, I noticed that the left one was missing the little magnet that held them to the charger. I had already gone thru the return process, so I kept on going because and I was not 100% sure that was the problem and wanted an immediate fix. When I got home I found out that this is a frequent problemaccording to what I have read on this site. Don't know why I was never advised to check that by support. So...CHECK THE MAGNET THAT AFFIXES THE BUDS TO THE CHARGING BASE.
Bottom line, I have at least six Bose products in my home and have been a loyal customer for 30+ years. These buds, however, were really a significant disappointment. In my opinion, they are poorly designed and the magnets/charging problem should have been addressed by Bose by recognizing the problem and replacing the product. In the meantime, I will hope these last more than a few weeks and will be looking for alternatives for when/if they again malfunction.